What is it?
It is the set of people and companies that use financial services such as deposits, savings, payments, insurance, among others.
Financial inclusion presupposes the following:
The ability of financial institutions to offer financial products and services, in accordance with the regulatory, technological and market environment.
How clients use financial services, namely the frequency and duration, and the type of financial product or service used over time.
The level of satisfaction in the use of financial products, the financial products and services match the needs of customers as well as the variety of options.
The level of understanding and knowledge of customers about financial products.
The first stage in the financial inclusion process is access to a bank account, as a necessary condition for obtaining other financial products and services.
Deloitte Monitoring Centre for Financial Inclusion - Article 1
Digital Financial Inclusion 2015